Is anyone else having an issue with the receipt snap? Take the info, but the say it can't record expence. Also had it say total don't match when they do

I'll make sure you can upload your receipts in your mobile app, Smiths.

Let's troubleshoot your QuickBooks app to isolate damaged cache-related issues. It usually causes unexpected behaviors when working with the application.

For Android:

1. From the More Options ⋮, select Settings.
2. Tick Refresh Data, then choose Yes.
    

For iOS:

1. Go to Settings on your device, then General.
2. Select iPhone Storage and QuickBooks Online app.
3. Free up storage without deleting app data by tapping Offload App.

Once done, return to your mobile app and use the receipt snap feature again. If the issue persists, you can also close and restart the application or uninstall and re-install it.

Moreover, you can email receipts and bills to QuickBooks Online for review, categorization, and matching with the correct accounts.

If you've got more questions about receipt snap, feel free to let us know by clicking the Reply button below. We're just around to assist you.