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dyhaese
Level 1

My company name is showing incorrectly on my invoices even though it’s correct in settings

 
5 Comments 5
Kristian_S
QuickBooks Team

My company name is showing incorrectly on my invoices even though it’s correct in settings

Hi dyhaese,

 

Have you tried changing it via the Custom Form Styles page?

 

1) Go to the Settings (cogwheel)

2) Select Custom Form Styles

3) Select Standard

4) Select Content

5) Select the top box by selecting it

6) Check that the Business Name is the name that you're after, if it's not you can change it then Save

 

Check back in here if you still require some assistance.

 

Kristian. 

Jimmyd998
Level 1

My company name is showing incorrectly on my invoices even though it’s correct in settings

I created an invoice yesterday and under the From it shows my correct company name of iTech 11. I created an invoice today and now it shows as James McDonald's Company. What has Intuit done to my Quickbooks Self Employed to cause this to happen?

IntuitAika
Intuit

My company name is showing incorrectly on my invoices even though it’s correct in settings

Hi Jimmyd998,

 

Thanks for joining the thread. Let's check on your invoicing settings and update the company name as shown on your invoice. 

 

  1. Login to your QuickBooks Self-Employed file.
  2. Go to Invoices tab.
  3. Select an invoice.
  4. Select Edit work info located on the footer.
  5. Enter company Name on the field provided.
  6. Select Save

 

Feel free to drop a comment below if you need further assistance. I'll be around to help. 

Jimmyd998
Level 1

My company name is showing incorrectly on my invoices even though it’s correct in settings

Thank you for your quick reply. After I posted I found this in quickbooks assistant. What worries me is what happened on the backend that caused this to change. I don't appreciate when invoices work correctly for years and then one day it decides to change my company name on my invoice. Has some software change on the intuit backend system changed that has caused this?

IntuitAika
Intuit

My company name is showing incorrectly on my invoices even though it’s correct in settings

Thanks for your reponse, Jimmyd998. 

 

We haven't received any reported issue on changes in company name in QuickBooks Self-Employed. While we're unable to access your account in this public forum, I'd recommend reaching out to our Customer Care Team. They can check your company settings and help you with the changes.

 

Here are the steps:

 

  1. Click the Assistant link located in the upper right-hand corner.
  2. Select how you would like to contact support. 

 

Let me know if you need any help with QuickBooks Self-Employed.