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My customers not receiving emails

1 Comment 1
QuickBooks Team

My customers not receiving emails

Let's get this sorted out, @vicautoparts-yah.


I'm here to provide you with fixes on how you can resolve customers not receiving your emails. To start, you may advise them to check their junk mail and spam folders. If they can't still see the emails, let's now reset your email address in QuickBooks Online (QBO) by clearing and re-entering it. Here's how to do it:


  1. Go to the Settings icon.
  2. From the Your Company section, select Account and Settings.
  3. In the Contact info field, click Email.
  4. Next, clear the Company email field even if it appears correct then, re-enter the email address.
  5. Click Save and then Done.
  6. Once done, send a test transaction to yourself.
  7. If you experience the same thing, you can use a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead). 


If the problem persists, your server may need to be configured to accept QBO mail server hostnames and IP addresses. For the detailed steps, please proceed to Solution 3 of this article: 3 solutions for when customers aren't receiving your emails. 


Getting a list of your customers’ outstanding balances will help you determine how much still due and how long they’re past due are. You just simply need to run the accounts receivable ageing report to have this data. 


You can always post in the Community if you have any further concerns in making sure your customers can view your emails. I'm always here to help and ensure that your needs are met.