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Let's get this sorted out, @vicautoparts-yah.
I'm here to provide you with fixes on how you can resolve customers not receiving your emails. To start, you may advise them to check their junk mail and spam folders. If they can't still see the emails, let's now reset your email address in QuickBooks Online (QBO) by clearing and re-entering it. Here's how to do it:
If the problem persists, your server may need to be configured to accept QBO mail server hostnames and IP addresses. For the detailed steps, please proceed to Solution 3 of this article: 3 solutions for when customers aren't receiving your emails.
Getting a list of your customers’ outstanding balances will help you determine how much still due and how long they’re past due are. You just simply need to run the accounts receivable ageing report to have this data.
You can always post in the Community if you have any further concerns in making sure your customers can view your emails. I'm always here to help and ensure that your needs are met.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.