One of our standard users cannot select a 'tax rate' when generating invoices on the Ipad app. No options for 'tax rates' are even listed. Can you please assist? Thanks.

Welcome to the Community, @-frogelectric-co.

To check if the user's app is already full of app data or cache, have them clear it by refreshing the app. There are two places to clear app data and remove cached data.

Within the app:

• From the Menu ☰, select Help & Feedback, select Refresh Data, and then select Refresh.

In your device Settings:

• From your device's Settings, select Setting General iPhone Storage and choose an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

If the same thing happens, provide this article to that specific user for more troubleshooting steps: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

I'm also adding this article for more information about configuring your GST settings in QuickBooks: GST Settings Overview.

Please let me know if you have any other questions by leaving a comment below. I'll be here to assist. Have a great day!

I have tried suggested solutions & unfortunately have had no success.

Other user sign-ins work on the Ipad, there just appears to be a glitch with this new standard user 'tax rate'. The 'tax rate' is blank in both settings & when trying to generate invoices.

Hi -ForgElectric-Co, 

Thank you for getting back to us on this. I would suggest having the Standard User with difficulty selecting the "Tax Rate" contact our support team so we can look into this for you. Please follow the link below for our contact detail:

https://help.quickbooks.intuit.com/en_AU/contact

Thank you and please let us know if you require any additional assistance.