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claudiaphipps
Level 1

PAID vs CLOSED Invoices - HELP!

Hi, 

 

When I go into my Sales Transactions report, I can see a list of all the INVOICES (Type as 'Invoice') I have generated, the amounts and the status as PAID (these are all +).

 

Yet under all of that there are duplicates of most of the invoices, however with the Type as 'Payment' and status as CLOSED. 

 

This has messed up my cashflow as there are a lot of duplicates as mentioned above. Do I need to remove one of them? How do I do this?  I also always 'receive' the payment in the invoicing section once the payment has hit my account. 

 

Thank you for your help.

1 Comment 1
Jen_D
Moderator

PAID vs CLOSED Invoices - HELP!

It's great to see you here, Claudia.

 

I can share some insights to help you resolve the duplicate posting of your sales. You must use the Receive Payment option to tie the transactions and offset the outstanding A/R amount.

 

To make sure everything is correct, open the payment and see if it is correctly applied to the sales entry.

 

Successful payments should display a Paid watermark on the invoice. If you see them as paid but showing duplicate payments, refresh the payment by removing the check mark beside the Invoice Number and Credit, then add it again before saving.

 

Deleting and recreating the payment will also work. This option is available if the invoice is paid manually, not online.

 

 

Follow the steps below to resolve it:

 

  1. On the invoice, click the payment link below the Payment Status.
  2. Select the payment date to open the Receive Payment window.
  3. Refresh the payment by removing the check mark beside the Invoice Number and the Credit memo. Then, add it again before saving.
  4. If it still doesn't work, deleting and recreating the payment will also work. Just click More then Delete.
  5. Press Yes to confirm the action.

 

 

I want to make sure this is resolved, post here again for follow up concerns about sales processing and reports. I'm here if you need anything else. Have a good day!