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mushroomconnecti
Level 1
posted
‎May 14, 2021 09:45 PM
last updated ‎May 14, 2021 4:45 AM

Random paid invoices are showing up in account reconciliation

Trying to reconcile my business account and found that there are a bunch of invoices showing up in the list. These have been paid and a payment has been assigned using the "find match" option in the bank feeds section. I have checked over the invoices and can't see any issue. I have done these invoices the same as all the other invoices I do.
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3 Comments 3
Archie_B
QuickBooks Team
QuickBooks Team
‎May 15, 2021 12:11 AM

Random paid invoices are showing up in account reconciliation

Hello there, mushroomconnecti.

 

I'd like to help and share what I know about the invoices showing on the account.

 

Your computer saves a lot of browser cache that helps load web pages faster the next time you visit. But over time these temporary internet files gets old and corrupted that leads to browsing issues just like the one you're experiencing.

 

I suggest that we perform basic troubleshooting steps that'll surely help fix this issues.

 

Here are the links on how to clear cache for your browser:

 

 

Once done, make sure to also restart the browser, this will help refresh and sync web pages properly.

 

Post here in the Community or click the reply button for any follow-up questions about invoices. I'm always here to help. Have a great week!

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mushroomconnecti
Level 1
‎May 15, 2021 12:15 AM

Random paid invoices are showing up in account reconciliation

Thanks for the reply but this is not the issue. I work in IT and have already performed basic troubleshooting. This is occurring across multiple browsers and PC's. The issue is on Quickbooks end. 

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AlexV
QuickBooks Team
QuickBooks Team
‎May 15, 2021 01:13 AM

Random paid invoices are showing up in account reconciliation

Hi mushroomconnecti!

 

Thanks for the reply. Let me join this thread and share some info about reconciliation.

 

You'll want to check your bank statement. It's our partner when doing bank reconciliation. From there, you can check and verify if these transactions match an entry on the statement. If yes, it should be included in your reconciliation.

 

Also, it's best to seek some help from our Support Team. They have all the tools needed to see what's causing this issue:

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "Reconciliation".
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose a way to connect with them.

 

I've added two different articles. These will give you more info on how to balance your accounts:

 

Keep on posting here if you have other concerns. Have a great day!

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