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sart7
Level 1

Does quick books now only record invoices in the customer section and not the general invoice list?

 
1 Comment 1
BettyJaneB
QuickBooks Team

Does quick books now only record invoices in the customer section and not the general invoice list?

It's nice to see you here in the Community, @sart7.

 

There are several ways on how to enter an invoice in QuickBooks Online. This can be done through the + New button, customer section, and in the general invoice list.

 

If you're unable to create an invoice with any of these options, I recommend accessing your account using a private window. This is to test if the problem is browser-related.

 

At times, the stored data can cause some odd issues and simply needs to be cleared from the browser. 

Here are the different keyboard shortcuts to open a private browser:   

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If using a private window works fine, you can go back to your regular browser and clear its cache. I'm including an article that goes over this in more depth and provides steps for supported browsers: Delete or disable cache and temporary internet files in your web browser.

 

Here are some resources that you can refer to about entering invoices and recording payments in QBO:

I got your back if you have any other questions on this or with QuickBooks. I'll be around to lend a helping hand. Have a lovely day!