Hi, I have copies of emails re invoices sent tome. When I view them it show that the customer has viewed them. This isn't correct and it has caused embarrassment. ? fix?

wombatlawnandgar · ‎October 09, 2019

JenoP · ‎October 09, 2019

Hi there, wombatlawnandgar.

For now, emailed invoices will be tagged as "Viewed" in QBO even if they're opened by the copied recipient. The status is only reflected in QBO and will not be shown in the actual transaction that the customer receives.

I'll definitely send your feedback to our engineers so they'll take a look at this. Updates and improvements are based from the suggestions that are shared with us by other QBO users and customers.

Don't hesitate to visit us again next time or post a question in the Community if you need help.

Topics

Training

Community

Resources

Hi, I have copies of emails re invoices sent tome. When I view them it show that the customer has viewed them. This isn't correct and it has caused embarrassment. ? fix?

Hi, I have copies of emails re invoices sent tome. When I view them it show that the customer has viewed them. This isn't correct and it has caused embarrassment. ? fix?