There are 2 ABN is showing on my Invoice template under my company details. Why is that?

Hi Houman.kargaran, 

In your custom form settings please leave the "show ABN" as unticked. 

To fix the second issue, please follow these steps:

Select GST on the left hand menu 

Select Edit Settings on the top right hand side 

You then need to amend the ABN number showing in here. 

This is the ABN that the custom form style pulls in. 

Hope this helps! 

I have the same issue but nothing is shown in edit settings. It seems like that ABN link has been removed

We've received multiple reports about the ABN issue, caamandeep1.

Our product engineers are working their best to resolve the issue about entering the correct ABN in the GST settings. I'd suggest contacting our Customer Care team to have you included from the list of the affected users. Also, we'll send you an email once the issue is resolved.

Here's how to contact them:

1. Go to Help (question mark) icon.
2. Click Contact us.
3. Enter a brief description in the What can we help you with? field and click Let's talk.
4. Choose an option in contacting our support team.

Also, I'd make sure to keep you updated with this concern.

Let me know if you have more questions. I'd be around to help.

I'm losing the will to live trying to fix this. There's no edit under GST? The ABN is correct everywhere that I can find, but still the old original number shows up. 

Grrrrrrrrr

I'm here to lend a hand, 123146389102644.

There are times that your default browser is filled with data and temporary files from previously visited websites. This could be the reason as to why there's no edit button under GST tab.

To fix this, kindly access your QBO account using an incognito window. This helps isolate the issue since it doesn’t store data in the cache. You can use below keyboard shortcuts:

• Chrome: Ctrl+Shift+N
• Internet Explorer: Ctrl+Shift+P
• Firefox: Ctrl+Shift+
• Safari: Command+Shift+N

However, if you're using a mobile app in accessing your QBO account, I recommend resetting the app data in your QuickBooks App to check and verify if it's a data issue. Here's what you'll need to do:

1. Go to Help menu at the top.
2. Select Reset App Data.

Once done, close and reopen your QuickBooks app to check if it works. 

Just click the Reply button if you have any other concerns about your QuickBooks account. I'd be sure to help.

Has this issue been rectified yet? I am having the same problem.

Still appear to be having this issue in 2024.

Hi Nedimj,

Thanks for posting in the Community!

This usually happens when the system still recognizes your old ABN number after updating the information on file. I recommend contacting our Customer Care Team to help you remove the duplicate ABN number shown in your sales forms. They have the right tools in checking your account and request to remove the ABN.

Here's how to contact support:

1. Log in to QuickBooks Online company.

2. Click on Help (?) icon.

3. In QB Assistant enter a short summary of your concern.

4. Click on Contact Us to get in touch with support agent.

• Click on Start a chat with an agent Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
• Call us M-F, 8:30 AM to 6:30 PM, AET.

Post again in the Community if you have further concerns. I'll be around to help you.