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Level 2

Reviewing a paymnt and trying to match to an invoice, the invoices are not showing, yet invoice shows as not being paid. Why are the correct invoices not showing?

Other unpaid invoices are showing.
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Best answer 3 weeks ago

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Highlighted
Level 2

Reviewing a paymnt and trying to match to an invoice, the invoices are not showing, yet invoice shows as not being paid. Why are the correct invoices not showing?

My bookeeper sorted it, something to do with having to change dates

View solution in original post

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QuickBooks Team

Reviewing a paymnt and trying to match to an invoice, the invoices are not showing, yet invoice shows as not being paid. Why are the correct invoices not showing?

Hi alex-reflexdigit, 

 

Are the dates and amounts in line or is there a large variance? 

 

I can also suggest marking the Invoice as paid manually and the Find Match tool will be prompted to locate the Received Payment instead. 

 

Let me know how that goes. 

 

Thanks, 

Rebecca 

Highlighted
Level 2

Reviewing a paymnt and trying to match to an invoice, the invoices are not showing, yet invoice shows as not being paid. Why are the correct invoices not showing?

My bookeeper sorted it, something to do with having to change dates

View solution in original post