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alex-reflexdigit
Level 2

Reviewing a paymnt and trying to match to an invoice, the invoices are not showing, yet invoice shows as not being paid. Why are the correct invoices not showing?

Other unpaid invoices are showing.
Solved
Best answer November 07, 2020

Best Answers
alex-reflexdigit
Level 2

Reviewing a paymnt and trying to match to an invoice, the invoices are not showing, yet invoice shows as not being paid. Why are the correct invoices not showing?

My bookeeper sorted it, something to do with having to change dates

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2 Comments 2
Rebecca_A Product Champion
QuickBooks Team

Reviewing a paymnt and trying to match to an invoice, the invoices are not showing, yet invoice shows as not being paid. Why are the correct invoices not showing?

Hi alex-reflexdigit, 

 

Are the dates and amounts in line or is there a large variance? 

 

I can also suggest marking the Invoice as paid manually and the Find Match tool will be prompted to locate the Received Payment instead. 

 

Let me know how that goes. 

 

Thanks, 

Rebecca 

alex-reflexdigit
Level 2

Reviewing a paymnt and trying to match to an invoice, the invoices are not showing, yet invoice shows as not being paid. Why are the correct invoices not showing?

My bookeeper sorted it, something to do with having to change dates