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userflooringjcv
Level 1

Sales tax is not being applied when I create and invoice?

 
1 Comment 1
Kristine Mae
QuickBooks Team

Sales tax is not being applied when I create and invoice?

Let me help you sort this out, Userflooringjcv.

 

You may be experiencing some browser hiccups. In cases like this, we'll perform the basic troubleshooting. Let's start with logging in to your account through a private browser. It's the best place to isolate web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If the sales tax is applied using the private session, go back to your regular browser and clear its cache to refresh the program. It's advisable to delete them periodically to avoid and fix issues like this. 

 

Also, you can use a different browser to narrow down the issue. 

 

Feel free to get back to this thread if you need more help. We'll be around to assist you. Keep safe!