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Welcome and thanks for posting in the Community, @cliffwhite2.
Below are a few possible reasons why your clients are unable to see or received invoices sent in QuickBooks Online (QBO):
To isolate this, have them check their Spam or Junk Mail folders to verify if the invoices were moved there. If they're unable to see it, try clearing and re-entering your email address in the settings to refresh the system.
Here's how:
Once done, try to send a test invoice to yourself to double-check.
For more information, consider checking out these articles:
Please know that I'm only a post away if you have any other issues or concerns. I'll be more than willing to assist. Have an amazing rest of the day!
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