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melicatessen
Level 1

What does KEYPAY_EXCEPTION mean?

 
1 Comment 1
Intuit Zac
Content Creator

What does KEYPAY_EXCEPTION mean?

Hi Melicatessen, 

 

Thank you for reaching out and welcome to our community!

 

I assume you are referring to your Employees tab in QuickBooks Online. There was an outage on Sunday 14th which prevented QuickBooks Online Payroll powered by KeyPay users from viewing or running payroll. This has since been fixed and users should no longer be experiencing any more difficulty. 

 

Thank you and please let us know if you require any additional assistance.