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info1347
Level 1
posted
‎July 18, 2022 12:15 AM
last updated ‎July 17, 2022 7:15 AM

When entering expenses, the photographs of my receipts will randomly decide not to attach, forcing me to go back and correct, this needs to be fixed.

It's completly random, I process the expense, states it's attaching, go bak to history, no attachment. It's random.
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4 Comments 4
JessT
QuickBooks Team
QuickBooks Team
‎July 18, 2022 12:57 AM

When entering expenses, the photographs of my receipts will randomly decide not to attach, forcing me to go back and correct, this needs to be fixed.

Hi info1347,

 

Thank you for letting us know that some of your captured receipts are not automatically attached to your expenses. We can do some steps to check if this behavior is caused by random browser issues.

 

Let's start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

 

  • Google Chrome: Ctrl + Shift + N.
  • Safari: Command + Shift + N.
  • MS Edge and Firefox: Ctrl + Shift + P.

 

If private browsing shows your payment history, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using. The hyperlinked article is a US version, but you can also use it.

 

You can also try entering captured receipts as expenses using a mobile phone for comparison. Please check out the video clip in this article for your reference: Upload your receipts and bills to QuickBooks Online.

 

You can always visit us using this thread if you need anything else. Have a good one!

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info1347
Level 1
‎July 18, 2022 09:24 AM

When entering expenses, the photographs of my receipts will randomly decide not to attach, forcing me to go back and correct, this needs to be fixed.

Sorry, i should have mentioned that the issue is on the phone app, i rose the problem from the phone app.

 

So same problem, but it is on the phone app, not browser based.

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info1347
Level 1
‎July 18, 2022 09:25 AM

When entering expenses, the photographs of my receipts will randomly decide not to attach, forcing me to go back and correct, this needs to be fixed.

It is happening while using the phone app, not the browser based version. 

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IntuitAika
Intuit
Intuit
‎July 18, 2022 10:13 AM

When entering expenses, the photographs of my receipts will randomly decide not to attach, forcing me to go back and correct, this needs to be fixed.

Hi info1347, 

 

Thanks for letting us know that you're using the QuickBooks Online mobile app. Let's refresh the app data. Performing this will depend on your device. 

 

A. iOS devices

 

  1. Click the burger icon (3 horizontal lines) at the bottom-right.
  2. Scroll down and select Help & Feedback.
  3. Click on Refresh data.


B. Android devices

 

  1. Click the three-dot button at the top-right corner. 
  2. Choose Settings.
  3. Scroll down and click Refresh data.
  4.  Select Yes.

 

If refreshing app data does not work, proceed to uninstall and reinstall the QuickBooks Online mobile app. 

 

Feel free to drop a comment below if you need further assistance. I'll be around to help. 

 

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