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Thanks for posting in the Community, sales238!
Let's check your invoice details by running an Invoice List report in your QuickBooks Online account. Here's how to:
Under NO. column check if the invoice number is showing on the list. If the invoice number is not showing, it could be the invoice was not created in QuickBooks Online. I would recommend checking your Audit Log report as well to see the activities and changes made in the account.
Here's how to view your Audit Log report:
You can check this link to learn more about Audit logs in QuickBooks Online: Use the audit log in QuickBooks Online.
Keep me posted if you have other invoicing concerns. I'll get back to help you the best that I can.
Thank you for the input, tried everything you suggested. Didn't work. The invoices appear in report, there has been no alterations within the audit log but when I try and search for the invoice it still says "We didn't find "140199" in your transactions, contacts and reports"
Thanks for getting back to us, sales238.
In the meantime let's use the report to view the invoice or go to Sales tab and click on All Sales to view and edit the invoice. Here's how to:
If you need more help with the specific invoice number, I would recommend contacting our Customer Care Support. That way, one of our care agents can check your account in a secure form. Here's how to contact support:
Please let me know if you have any additional questions. I'm always willing to assist.
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