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Level 1

Why after editing customer email details does QB send to the old email addresses??

 
5 Comments
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QuickBooks Team

Why after editing customer email details does QB send to the old email addresses??

Hi Lithium_Power,

 

Just to double check where are you editing the email addresses for you customers, are the sales items e.g. invoices, sales receipts or statements still gong to the same email after generating new items?

 

Hope to hear from you soon, 

 

-Steven

Highlighted
Level 1

Why after editing customer email details does QB send to the old email addresses??

I have edited the email addresses in the customer database accessed through the "SALES" option, all looks good and then I do an invoice it sends it to previous emails that have now been deleted.

Highlighted
QuickBooks Team

Why after editing customer email details does QB send to the old email addresses??

Thanks for getting back to me, 

 

Are you using QuickBooks Self-Employed or QuickBooks Online e.g Simple Start or Essentials?

 

Thanks,

Highlighted
Level 1

Why after editing customer email details does QB send to the old email addresses??

It says Quickbooks Plus.

Going away from my computer for the day now, any replies will be seen tomorrow.

 

Thanks

 

Peter

Highlighted
QuickBooks Team

Why after editing customer email details does QB send to the old email addresses??

Testing on my own QuickBooks Plus file, I can see by changing the customer email this will apply to only new invoices. Please check for me that you are not expecting the email to change on old ones being resent.

 

If it is not changing on new ones, please reach out to your friendly support staff by clicking here.

 

-Steven