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bubblebubblepr-g
Level 1

Why I cannot find my regular payment account and expense category “cost of sales” when I tried to create an expense or snap a receipt on my QuickBooks iphone app?

 
1 Comment 1
MichelleBh
Moderator

Why I cannot find my regular payment account and expense category “cost of sales” when I tried to create an expense or snap a receipt on my QuickBooks iphone app?

You've come to the right place for an answer, @bubblebubblepr-g. Happy to help.

 

I'm here to ensure that you can create an expense transaction by selecting the appropriate category. Let's work together and fix the problem of the inability to find the regular payment and the sale cost account in the QuickBooks Online (QBO) app.

 

This will usually happen if your QBO app is full of cache or stored data. With this, I'd recommend resetting the application to help fix the problem. 

 

Here's how:

  1. Go to the Help menu.
  2. Select Reset App Data.
  3. Click OK.

 

After that, recreate an expense or take a receipt to check whether you can choose the cost of sale category or view the regular payment account.

 

If the issue continues, let's uninstall the app. To do this, please touch and hold the app and click the Delete app button. Don't worry about uninstalling the app, as it will not delete the transactions, categories, and subscriptions you have. This will only clear and resync your data. Once done, you can now re-install the app. See this link for the steps: How to download the QuickBooks Online mobile app.

 

If the dilemma persists after following the troubleshooting steps above, I'd suggest contacting our Customer Care Team. They can further investigate the issue and help you from there. 

 

Here's how: 

  1. In your QBO app, click the three dots located on the upper right side. 
  2. Select the Help tab. 
  3. Complete the required information in the box click Ask your Question

 

For an additional option to contact our support and find out their availability, see this link: QuickBooks Online Support.

 

I've added some articles below on how to email bulk expenses receipts to QuickBooks and know the different app features: 
 

 

I always have your back if you need anything else in running your business. Assistance is just one post away. Take care, bubblebubblepr-g.