It could be that your Custom transaction number is turned off, Mia Cranes.
Let's turn this feature on so you can modify and use your own numbering preference.
You'll be able to customize the number to whatever you prefer after performing the steps.
If you need anything else, just drop a comment below. I'm always here to help.
Thank you. I checked this setting and it was already on. I turned it off, saved settings, turned it on again and saved settings but I'm still having the same issue.
Thanks for getting back to me, Mia Cranes.
I'd encourage you to give us a call. Our phone support team can further check your account and you can do a screen sharing.
Let me know if you have additional concern, I'm just around ready to help.