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ccm25
Level 2

My expenses have been recorded as tax exclusive. When I edit an expense to be tax inclusive and then save it goes back to being tax exclusive. Any ideas?

 
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Best answer December 21, 2020

Best Answers
Rebecca_A Product Champion
QuickBooks Team

My expenses have been recorded as tax exclusive. When I edit an expense to be tax inclusive and then save it goes back to being tax exclusive. Any ideas?

Hi userchris-menzies, 

 

Thank you for reaching out. There could be a few reasons why this is happening, e.g. there may be a browser issue interfering. Can you please try using another browser or an Incognito window to see if this works. 

 

If not, has a bank feed transaction been linked to the Expense and reconciled? If yes, you may need to undo this first. 

 

If the issue persists can you please contact the Support Team so one of our experts can look into this for you. 

 

Thanks,

Rebecca 

View solution in original post

1 Comment 1
Rebecca_A Product Champion
QuickBooks Team

My expenses have been recorded as tax exclusive. When I edit an expense to be tax inclusive and then save it goes back to being tax exclusive. Any ideas?

Hi userchris-menzies, 

 

Thank you for reaching out. There could be a few reasons why this is happening, e.g. there may be a browser issue interfering. Can you please try using another browser or an Incognito window to see if this works. 

 

If not, has a bank feed transaction been linked to the Expense and reconciled? If yes, you may need to undo this first. 

 

If the issue persists can you please contact the Support Team so one of our experts can look into this for you. 

 

Thanks,

Rebecca 

View solution in original post