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Level 1

My Keypay data disappeared does it happend to any one??

1 Comment

My Keypay data disappeared does it happend to any one??

I'd like to make sure you'll be guided to the right support, oportohawthorn.

We're receiving reports that other users are getting this issue as well and I would like to inform you that this has already been escalated to our engineering team. As a workaround, you might want to add a new Admin user and have them access the data.


Here's how:


  1. Click the Gear icon , then Manage Users. If you can’t select this, you don’t have permission to manage other users. Contact an admin user for help.
  2. Select Add user.
  3. Select the user type you want to create. More options will appear on the screen depending on the user type you select.
  4. Enter your new user’s name and email address, then select Save.


After that, I’d encourage you to contact our phone support and have them attach your case so they can add your account information to the list of affected users. That way, our engineers can send you updates via email when they are available.


You can get our most-up-to-date contact number at


Also, you'll want to consider visiting our Community Help Articles hub in case you need some related articles in managing your account.


I want to be your main point of contact, so please let me know if you have any other concerns or questions. Please know I'm ready to assist further. Have a good one.