Shipping, Freight, and Delivery Postage & Handling Category Error

Hello Gnomag,

If you are getting a negative amount on an expense, I would recommend checking a few settings:

1. Select the Gear icon
2. Select Account & Settings
3. Select Advanced
4. In the Chart of Accounts section, check the Shipping account field and ensure it has been set to the correct account.

Also, may I ask how you are recording the transport costs? Are you sent a bill for shipping/transport from a supplier and record it separately, or is it incorporated as part of your sales invoices?

Understanding how the transport costs have been recorded will help with resolving the issue.

-Ken

Hi Ken

Thank you for your help.

When sending a purchase order to the delivery company I put Shipping, Freight, and Delivery Postage & Handling in the category details. I also put nothing in the description and amount section and select GST (on purchases).

Then, under the Item Details I put Delivery under Products and services then the item, then the quantity, then the price and then GST (on purchases)

I followed what you said re accounts and setting/advanced, I click on Chart of Accounts and it is turned off. It is asking me to enable account numbers and I am not too sure if that is what you want me to do.

Hi Gnomag, 

Under where you see the setting to enable account numbers, do you see the field Shipping Account? By default it may be set to Shipping Income which could be why it's recording as a negative amount. 

If you are wanting this to be set to an Expense, or any other account type, you can select it from the drop down box. 

If you're still not seeing the correct details please contact the Support Team so one of our experts can look into this further. 

Thanks, 

Rebecca 

I went to Accounts & Settings / Advanced / Chart Of Accounts, turned on enable account numbers, there is nothing there about shipping.

Hi Gnomag, 

Make sure first that you are fist turning on Shipping before trying those steps. You can do so by following the below:

1. In Account and Settings
2. Select Sales
3. Select Sales Form Content 
4. Turn on Shipping.

From there you can return to the above steps to select a Default Account for your Shipping Account. 

Thanks, 

-Steven