I am trying to enter expense transactions to go under a fixed assets account. However, every time I enter the account category, then type in the description the category disappears the transaction line is grey out.
I have supplied a short video clip of what is happening
I appreciate you for providing us a short video clip, Trevor1511.
I've checked here on our end and there's no reported case where customers can't enter an expense in QuickBooks Online (QBO). There are times when a browser's cache data becomes full or damaged. When this happens, it prevents you from entering an expense transaction.
We can use your browser's private browsing mode to enter the account category. This mode doesn't use the existing cache data and helps us confirm browser-related issues.