Welcome to the Community, @sian2. Instead of clicking the Match button, you can also view and review multiple matches so you can select the right one from your open bills.
Here's how:
- Select the transaction to expand the view.
- Review the Records found in QuickBooks. If it isn't the one that matches, click the Find other records button to view other potential matches.
- Pick the correct one, then click Match.
Just in case you have transactions incorrectly match with QuickBooks, read through this help article: Unmatch or move bank transactions after reviewing them to help you edit the matched or added items.
Let me know if you have additional questions, @sian2. I'm always around here to help.