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All of my bookkeeping has dissapeared?
Hi there, elitegelcoat.
You may have multiple company files under your QBO login and could be viewing the wrong one (where last year’s expenses weren’t recorded).
Here’s how to check and switch to the correct company:
1. Click the Gear icon.
2. Select Switch company.
Once you’ve confirmed you’re in the correct company and still don’t see last year’s expenses, here are two ways to check what happened to last year’s expenses.
If you’re referring to expenses only (just last year’s expenses seem gone).
1. Go to Reports.
2.Search or select Expenses by Supplier Summary (under Expenses and vendors).
3. Set Report period to Last year.
4. If you entered bills Last year, set Accounting method to Accrual; if you only paid cash/credit, you can use Cash.
5. Click on any supplier that has underlying transactions and confirm if they exist.
If you want to check whether all bookkeeping transactions are missing, use the Audit Log to see if items were edited, deleted, or if you’re in a different file.
1. In the top right of your QBO account, click the Gear icon and select Audit log
2. Set User to All users and Date to Last year.
3. In Events set to All transactions.
4. Apply, then look for deleted/voided entries or signs of a purge.
5. Click a line to View details; for deleted items, use the details shown (date, amount, account, vendor) to
recreate the transaction.
Should you have additional questions, feel free to comment below.
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