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Level 2

ATO portal showing tier not reported by tier has been assigned in pay run?

 
3 Comments
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QuickBooks Team

ATO portal showing tier not reported by tier has been assigned in pay run?

Hi davids2, 

 

We are aware of a current issue reporting JobKeeper 2.0 to the ATO through the payroll system. As we are collecting company details to attach to our escalation, I kindly as you reach out to our support team by clicking here. Hope to hear from you soon so we can add your details towards a resolution. 

 

Thanks,

 

-Steven

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Level 2

ATO portal showing tier not reported by tier has been assigned in pay run?

Will ATO still pay the JK once they update the ATO records?

Highlighted
QuickBooks Team

ATO portal showing tier not reported by tier has been assigned in pay run?

Hi davids2,

 

If you have submitted your STP lodgements with the correct job keeper info to the ATO successfully any confirmation from the tax office regarding payment will need to be brought up with them directly. Please reach out to the ATO to confirm that since your recent update the employee's will receive their job keeper payments.

 

In the event you have any issues submitting STP please don't hesitate to reach out to our support staff by clicking here so we can assist.

 

thanks,

 

-Steven