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caddy-yang
Level 1

bank account reconciliations have been disrupted. Previously reconciled balances are showing as unreconciled, this issue began in recent weeks with the AI updates.

We are experiencing an issue where my client s bank account reconciliations have been disrupted. Previously reconciled balances are suddently showing as unreconciled, and this problem began appearing in recent weeks coinciding with recent AI system updates. Please investigate this reconciliation issue.

1 Comment 1
RheaMaeH
QuickBooks Team

bank account reconciliations have been disrupted. Previously reconciled balances are showing as unreconciled, this issue began in recent weeks with the AI updates.

Hello there, Caddy.

 

I noticed you posted your concern here in the Community forum regarding the disruption in bank account reconciliations, where previously reconciled balances are now appearing as unreconciled. I'm pleased to inform you that one of my colleagues has provided an efficient solution to your issue.

 

For your convenience, here's a link to her suggestion: https://quickbooks.intuit.com/learn-support/en-au/manage-your-account/re-my-client-s-bank-account-tr...

 

You can revisit this thread if you have additional questions.