Hi sandra83,
Let's perform a few browser troubleshooting steps to get rid of the blank screen and lodge your pay event.
To start with, let's consider logging in to your QuickBooks Online account, using a private browser. A private browser does not store any activities, which is why it's a good idea to use it for any unexpected behavior in the program.
Here are keyboard shortcuts you can use depending on the browser you're using:
Mozilla Firefox: press Ctrl + Shift + P
Google Chrome: press Ctrl + Shift + N
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N
If you're able to access see details when lodging a pay event, kindly go back to your default browser and clear your browser’s cache. It is a good idea to clear cache, to remove the temporary internet files and to help the application function properly. Please consider using different browser too.
For your reference, you can also check on this article: Create and lodge a pay event.
Feel free to drop a comment below if you need further assistance. Have a great day!
