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falcongardenservice
Level 1

Can't find my company when I log in all my data has gone

 
1 Comment 1
Jayson_E
QuickBooks Team

Can't find my company when I log in all my data has gone

We can perform troubleshooting steps to help resolve your QuickBooks Online (QBO) company not showing upon logging in, falcongardenservice.

 

First, please ensure that the login credentials you are using are the ones associated with your QBO company. Sometimes using a different email or user ID can cause your company not to appear.

 

Once you have confirmed you're using the correct credentials, we can clear your browser’s cache and cookies. This helps remove outdated or corrupted data stored by your browser that can interfere with loading your QuickBooks company. Otherwise, you can use other supported browsers as an alternative.

 

You can also check out this article if you want to change your login credentials in QBO: Update or change your Intuit Account sign-in information.

 

Feel free to reach out if you have additional questions about QuickBooks by clicking the Reply button.