cancel
Showing results for 
Search instead for 
Did you mean: 
youcan-speechthe
Level 1

Can you change your subscription on a mobile app to a desktop? do i need to cancel the apple payment and what happens when i cancel the subscription?

i can not get into the desktop billing and subscription as it say error 81623 looks like you pay with apple
1 Comment 1
DebSheenD
QuickBooks Team

Can you change your subscription on a mobile app to a desktop? do i need to cancel the apple payment and what happens when i cancel the subscription?

Hi there, youcan-speechthe.

 

Welcome to the Community. I know a way how you can change your subscription from mobile app to desktop.

 

The first is to cancel the QuickBooks from the app store and resubscribe it via the web. Here's how:

 

  1. Go to the Settings app on your iPhone or iPad.
  2. Choose your Name to access your Apple ID.
  3. Tap Subscriptions.
  4. Click QuickBooks Online.
  5. Tick Cancel.

 

Once done, you can now subscribe QuickBooks Online (QBO).

 

  1. Log in to your QuickBooks Online account.
  2. Go to the Gear icon.
  3. Tap Account and Settings under Your Company.
  4. Choose the Billing and Subscription, then Resubscribe.
  5. Enter the updated billing information in the fields.
  6. Tick the Subscribe button.

 

To learn more about reactivating your QBO account, you can read this article: How to resubscribe or reactivate QuickBooks Online.

 

When an account is canceled, QuickBooks Online will continue to provide your data in a read-only format for a year. Within that period, you can export it to Excel or to the desktop version to keep a copy.


The file will be available once you resubscribe since we preserve it for 365 days. For more details, see the following article: What happens to my QuickBooks Online data after I cancel?

 

I also added an article in case you need help updating your billing information in your QBO account: Update the payment information for your subscription.

 

Reach out to me again for any other subscription or QuickBooks concerns. I’ll get back to help and make sure you’re taken care of. Have a good one.