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Adrian17
Level 2
posted
‎May 07, 2021 11:59 AM
last updated ‎May 06, 2021 6:59 PM

"Create new pay run" for week ending 09/05/21 is not working. Intuit says "Updating earnings line rates" then "error occurred". What can I do ? Never happened before.

 
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1 Comment 1
Kristian_S
QuickBooks Team
QuickBooks Team
‎May 10, 2021 04:10 PM

"Create new pay run" for week ending 09/05/21 is not working. Intuit says "Updating earnings line rates" then "error occurred". What can I do ? Never happened before.

Hi Adrian17, 

 

Thanks for reaching out to us with this enquiry.

 

Is the error coming up after you select 'New Pay Run'?

 

I would love some more information or context on this matter, is there a screenshot you could share with me by any chance?

 

Also, was there more information given other than "error occurred"?

 

Would love to know more Adrian.

 

Kristian. 

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