I'll ensure to help you get rid of the error message so you can update your bank, margleary.
Bank error 103 occurs when your bank login credentials are incorrect. I've got some troubleshooting steps to get this fixed. You can log in to your bank's website and ensure you have the correct user ID and password for the bank account.
Once done, update the bank information. This helps fix the error. I'll guide you on how:
Let me share this article as your guide in fixing the error: Fix banking error 103.
If you need help reconciling an account, you can check this link for details and a guide on how: Reconcile an account in QuickBooks Online.
If you have other concerns about banking in QBO, you can post them anytime here. The Community is always ready to help.
I’ve tried this many times, it did not work. When I contacted support 3 weeks ago they said there is a known problem they were aware of & it would be fixed but it has not been fixed & I’ve not heard from support again. Meanwhile I cannot reconcile my bank & the end of the financial year is almost here. I’m also paying for a program that is not working.
I know this hasn't been an easy process for you, margleary.
As of now, there's still an ongoing investigation about the error you've encountered in your bank. Rest assured that you'll be informed once this gets resolved.
Additionally, you can have a handy copy of your reconciliation for the previous period. To do so, I'd recommend running the reconciliation report.
Fill me in if you need more help in fixing your reconciliation in QuickBooks. I'll be around in the Community to help. Take care always.