Hi Antonia,
Thanks for posting in the Community!
Let me provide some information about the 2 decimal places shown in your sales forms. The 2-decimal rounding takes place in the Amount fields. In order for the Amount field to show a 2-decimal figure correctly, it is by design that the precision / calculation needs to happen in the Rate field. Therefore, in some situations, you may see the Rate field has a figure with more than 2 decimals.
We understand that this may cause inconvenience. While this is by design, we have raised situation to product team for future enhancement. I recommend sending your product feedback in QBO by clicking on Settings and click on Feedback. This is the quickest and most direct way to send improvements or suggestions to our system engineers so we can include it in our next update as soon as possible.
Meanwhile as a workaround, customer may consider removing the Rate field from invoice template and indicate the rate manually in the Description field.
Post again in the Community if you have further questions about QuickBooks Online.
