Howdy, userbhar-punnu.
To check this is a browser-related (cache and cookies) issue, try signing into your QuickBooks Online (QBO) using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once logged in, try to extract again the sales data to excel. If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
Just let me know if you still need help with this. Also, you can always utilize the Reply button below to post your other concerns about QuickBooks. I'll be around to respond to you as soon as I can. Take care always!
