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KellieF
Level 1

Hi payroll error since yesterday- An unknown error occurred while publishing journals. Please try again later. If this problem persists, please contact payroll support

 
3 Comments 3
christine_w
QuickBooks Team

Hi payroll error since yesterday- An unknown error occurred while publishing journals. Please try again later. If this problem persists, please contact payroll support

Hi KellieF-

 

Thanks for reaching out to us today. In order for the team to better assist you in exporting your payroll journals this afternoon, I recommend contacting us directly. You can reach our team by following the steps below:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

Alternatively, you can also reach the team at 1 800 046 038.

 

-Christine

fairfield-impex
Level 3

Hi payroll error since yesterday- An unknown error occurred while publishing journals. Please try again later. If this problem persists, please contact payroll support

I have the same message and I am unable to contact by chat option or phone.  Any other option. 

 

IntuitSheila
Level 4

Hi payroll error since yesterday- An unknown error occurred while publishing journals. Please try again later. If this problem persists, please contact payroll support

Hi fairfield-impex,

 

Thank you for posting in the Community.

 

Let's start by checking if the default accounts are active in your payroll chart of accounts. Here's how:

  1. Click on the Employees tab.
  2. Click on Payroll Settings.
  3. Click on Chart of accounts.
  4. Click on Default accounts, go to Manage accounts.
  5. Check if all default accounts are active.

If the default payroll chart of accounts is active, let's check the chart of accounts in QuickBooks Online too. Here's how:

  1. Click on the Accounting tab.
  2. Click on Chart of accounts.
  3. Check if default accounts in the payroll chart of accounts are showing active in the list example: Wage expense, and Payroll clearing account.

If the issue persists I'd recommend contacting our Customer Care Team to further check your account in a secured form. Or you can give us a call on 1800 046 038 from 8:00 AM - 10:00 PM (AEDT) Mon - Fri.

 

 

You might want to check this handy link on how to Set up and configure payroll chart of accounts.

 

Feel free to let me know if you need any help. Have a great day!