Hi there, I have tried to lodge a tax file declaration to the ATO and I received an "SBR.GEN.INFO.1: Transmission Unsuccessful" error. please assist.

Hi george-sayegh,

Thanks for reaching out - I apologise for the inconvenience here. This was raised as an issue yesterday afternoon and it has been determined this lies with the ATO. We're working with the ATO to get it up and running as soon as possible and a banner has been put in place on the main Employee dashboard to advise of the issue. Keep an eye on this - we would expect the banner to either update or disappear once the issue is resolved.

-Kass

I am getting this code aswell. is it not fixed yet?

Hi roaringrespite19,

If you are still experiencing this issue it would be best to reach out to our product team by clicking here, This way we can raise the issue with our payroll escalation team and have this resolved asap. Hope to hear from you soon. 

Thanks, 

-Steven