How do I cancel this trial? I wasn't aware it costs money.

It's concerning to be billed for a service you're not utilizing, Shelly. I'm here to assist you with canceling the service and making sure that you won't be charged again in the future.

The process to cancel your QuickBooks Online (QBO) subscription varies based on where it was initiated. If you signed up directly through Intuit, here are the steps:

1. Log in to your QBO account.
2. Go to the Gear icon and select Subscriptions and Billing.
   
    
   
   
   
   
3. Locate the QuickBooks Online product and click Cancel.
4. Select Continue to Cancel.

Look at this guide for additional details on canceling your account: Cancel your QuickBooks Online subscription or trial.

Since you haven't utilized or benefited from the features, you may be eligible for a refund. You can request one by following the guidelines provided in this article: Request a refund for your QuickBooks product.

Additionally, you can always resubscribe to QBO if you want to continue with your subscription.

Please know that you can comment below if you have further questions about canceling your QBO account. Although we're sad to see you leave, the Community team is here to help you throughout the process. Take care.