How to reactivate an old account

Hi there, Debbie. I’d be delighted to walk you through restoring your account in QuickBooks Online.

All discontinued accounts will have a view-only access mode. You can still read all your company data but can't add or edit data. Not to worry about it because you can reactivate your subscription at any time by updating your payment details.

Here's how

1. Log in to your QuickBooks Online company then go to the Gear icon.
2. Under Your Company, select Account and Settings. 
3. In the Billing & Subscription section, click Resubscribe, and enter the updated billing information.
4. Tap Subscribe.

After that, you’ll need to log out and then log back in to save the changes. Once done, let’s go back to the Billing & Subscription section to see the next charge date. If it's a date in the past, contact Support to prevent back-billed charges from occurring. 

See this article to know more about your data and charges after resubscribing: Reactivate QuickBooks Online FAQs.

If you’re referring to reactivate an account from your Chart of Accounts, you can follow the instructions below:

1. In your company, tap the Accounting menu on the left panel and select Chart of Accounts.
2. This will open a page that lists all your accounts.
3. Click the Gear icon ⚙ above the Action column and tick the box for Include inactive.

You can bookmark this link for additional resources. It contains topics about managing accounts in your chart of accounts: Learn about the chart of accounts in QuickBooks.

Stay in touch if you have other QuickBooks concerns. Please know I’m just a comment away from help. Enjoy the rest

How can we reactivated a account which is not even showing. I have the company ID

Hi there. When you try to reactivate your QuickBooks Online (QBO), ensure to double-check that you're using the right login credentials and that you are the Primary Admin for the account. 

If the company still isn't showing up, I recommend reaching out to our Live Support team so they can assist you in reactivating your account. 

Here’s how:
 

1. Go to this website: https://qbo.intuit.com/redir/testdrive_au.
2. Click the Help icon
3. Select the Search tab.
4. In the search field, enter contact support.
5. Click Contact Us.

Please check our support hours to ensure you reach a representative at a time that works best for you.

Let us know in the comments if you have follow-up questions.