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tklos123
Level 1
posted
‎May 13, 2020 10:24 PM
last updated ‎May 13, 2020 5:24 AM

I am trying to connect to the ATO using mygovID. I get an error ."an application error has occurred whilst processing your request" yet the info is correct in ATO

 
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1 Comment 1
Kass_B - Product Champion
Content Creator
‎May 14, 2020 11:16 AM

I am trying to connect to the ATO using mygovID. I get an error ."an application error has occurred whilst processing your request" yet the info is correct in ATO

Hi tklos123,

 

We have received a couple of reports on this overnight and are looking into this error. It is possible there was a temporary issue that may have resolved overnight. Could you please try to complete the setup process again in QBO using the steps in this article, and if you are still encountering the error please reach out to our Support Team directly on 1800 046 038 so your particular use case can be recorded for the purposes of investigation. You can also reach out support team using chat or booking a callback:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4. Enter the required information.

-Kass

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