Hi, ststephen. I understand that this is a challenging situation. From what you've described, you are attempting a password reset on your laptop but have run into a roadblock with the two-factor authentication step.
Since you currently don't have access to your mobile phone number, look for a link on the verification screen that says "Try another way" or "Use a different method." This may offer alternatives, such as sending a code to a backup email or a secondary phone number.
If an alternate method isn't available, you'll need to go through the account recovery process:
- Visit accounts.intuit.com and click Sign In.
- Select I forgot my user ID or password.
- Click Verify my account in a different way.
- Choose the information you want to update from the dropdown menu.
- Enter your new details and verify them by submitting a photo of your ID for validation.
The process may take up to five business days. You can check this article for more details: Recover your Intuit Account if you can’t sign in.
However, If you regain access to your mobile device before the recovery completes, you can login there and update your phone number or email at Intuit account to avoid waiting.
Please don't hesitate to leave us a response if you have other questions or concerns.
