I cannot open the dashboard the wheel just spins?

Hi st16,

Thanks for reaching out. Is this occurring in any other parts of your file?

Can I please ask what browser you are using? Can you please clear the cache or try another browser and let me know if you see the same problem. 

Thanks, 

Rebecca 

Any browser:Chrome,Safari, Brave,Firefox. All caches cleared, incognito tried. Nothing works and the dashboard flickers up at login and then never comes back

Hello, @st16.

I appreciate you trying out all the troubleshooting steps necessary to fix this issue. 

Using another browser should resolve this problem. Since this doesn't work, I suggest reaching out to our Online Support directly so they can investigate what's causing this issue. They can access your company in a secure environment and further isolate this using their extra tools.

Keep me posted on how the call goes. I'm here to ensure you get all the help you need. Take care and enjoy your weekend.

Didn’t work for me 

Hi there, David284.

If that steps given by my colleague above didn't work, You can also use other supported browser.

These are the following supported browsers for QuickBooks Online:

• Google Chrome.
• Mozilla Firefox.
• Microsoft Edge.
• Safari 11 or newer.

If the issue still persists, I recommend contacting our support team to investigate further about it.

I've also added this link that shows how to navigate inside QuickBooks Online: Navigate QuickBooks Online: Menus, Transactions & Set Up.

Let me know if you still have other questions about it. I'll be here to help. Have a good one.

For anyone experience this issue even after clearing cache or change of browser it's likely your trying to log into self employed rather then qb online