Hi jessica-sinclair,
Occasionally you may have problems sending emails to employees. Our Mail Log feature is a handy tool to check for any emails that have bounced or dropped.
This occurs when the senders domain is the same as the recipients domain, e.g. the sender has @example.com and the receiver has @example.com as their email address. Depending on the settings at your mail servers end, it will cause problems.
There are a few ways forward in order to have the emails successfully sent and received:
The easiest way is:
1. You can setup DKIM within your business settings. DKIM stands for DomainKeys Identified Mail and is a method of digitally signing email so the recipient's email servers know it has come from a legitimate sender. See this article for detailed instructions on how to do this.
Other methods include:
2. You can relax the rules at your receiving mail server to accept mail that has a From address of 'example.com' but was not sent by 'example.com'. Before doing this we recommend getting advice from your IT department.
3. You can change the contact email address in the Pay Slip configuration to be something not 'example.com'
I hope this gives you some insight into the issue and how to resolve it.
Let us know if you were still in need of assistance.
Kristian.
