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You're welcome, @felipeqdrumond. :smileywink: I'm pretty sure this will fix it. But if you bump into any troubles, just let me know. My colleagues and I are here to help you some more. Have a good day! :smileyhappy:
Let's make sure that you invited the accountant to the correct company, felipeqdrumond.
When you invite a user to your company file, they can only access a certain account where you added them into. This won't matter if you have multiple company files with the same login credentials.
I can only think of one thing why this happened. Probably, the other account was opened when the accountant was invited. This resulted to them accessing the wrong account.
Here's how to check if this is the case:
Now, you can remove the user from the wrong account so you can re-add them to the correct one. Here's an article for the steps to do these tasks: Invite or remove an accountant.
If you need anything else, just leave a reply and I'll get right back to you.
Yes, they were added an accountant firm in the deprecated company so I removed them from both and send a new invitation from the company which is the current one. Hope this fixes the issue.
Thanks @SophiaAnnL !
You're welcome, @felipeqdrumond. :smileywink: I'm pretty sure this will fix it. But if you bump into any troubles, just let me know. My colleagues and I are here to help you some more. Have a good day! :smileyhappy:
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