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Lucy-Nguyen
Level 1
posted
‎November 12, 2025 03:50 AM
last updated ‎November 11, 2025 9:23 AM

I have a question regarding my client, [removed]: Could you please let me know when she personally paid for her subscription?

Previously, Tailored Accounts managed and paid for the QuickBooks subscription for my client, [removed]. Recently, she has been paying by herself. Could you please let me know from which date she started paying the subscription on her own?

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1 Comment 1
GenmarieM
QuickBooks Team
QuickBooks Team
‎November 12, 2025 05:17 AM

I have a question regarding my client, [removed]: Could you please let me know when she personally paid for her subscription?

Hi there, Lucy.

 

Since this is a public forum, I suggest contacting our QuickBooks Live support team directly. The support team has the tools to access the subscription details and can confirm the exact date your client began taking over the payment.

 

Here's how to reach them:

 

  1. Log in to your QBO account.
  2. In the upper-right corner of your QBO account, click the Help icon.
  3. Go to Search, then enter Contact Support.
  4. Click on the Contact Us tab.

 

You can also check out this article for the support hours: Get help with QuickBooks products and services.

 

The Community is always here if you need anything else.

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