I HAVE JUST SUBSCRIBED ANNUALLY TO QUICKBOOKS. I AM UNHAPPY WITH THE PROGRAM, AM I ABLE TO GET A REFUND?

Yes, you will be able to get a refund, and we appreciate you letting us know about your experience, Carmel.

In accordance with our refund policy for QuickBooks Online, annual subscriptions are eligible for a full refund if canceled within 60 days of purchase. To proceed, we will need to cancel your subscription first.

The cancellation process varies depending on where you initially signed up. For users who registered through a mobile app store, you will need to visit the app store to cancel your account. If you subscribed directly through Intuit, please follow these steps to complete the cancellation:

1. Log in to your QuickBooks Online account.
2. Click on the Gear icon and select Subscription and Billing.
3. Locate the subscription you want to cancel and choose Cancel.
4. Follow the on-screen instructions to finalize the cancellation. Once completed, you will receive a confirmation notice.

For detailed guidance on the cancellation process, please refer to this article: Cancel your subscription.

After your cancellation is confirmed, please complete the Request a Refund form. Once your form is submitted, our team will review your request and notify you of the status.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

Can I still use QB up to my cancellation date?  What happens after I cancel QB ?  can I still open and look at prior entries?

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Welcome to the Community, mw80.

Yes, QuickBooks Online (QBO) allows you to use the software until the end of your billing cycle. After that, you will have read-only access to your data for one year. During this time, you can view data, run reports, and export your information, but you won’t be able to add new transactions or edit existing ones.

Once your subscription has ended and your billing period is over, you will lose active access to your account. However, QBO will keep your data for up to one year, depending on your plan. During this time period, you can reactivate your subscription at any time, and all of your data (transactions, reports, and lists) will be fully restored. If you don’t reactivate your account within the given time period, your data may be permanently deleted.

To avoid losing access to your records, we recommend exporting your data before your account is deactivated. This ensures you have a backup of your financial information and prevents any disruption to your business.

If you have further questions or need help with QBO, feel free to Reply to this post. We’re happy to assist you.