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sconefutsal-gmai
Level 1

I keep getting the same message when trying to subscribe to quickbooks. Says - We couldn't process your payment. Been trying for days! Help

 
2 Comments 2
MJoy_D
Moderator

I keep getting the same message when trying to subscribe to quickbooks. Says - We couldn't process your payment. Been trying for days! Help

Welcome and thank you for choosing QuickBooks, sconefutsal.

 

I'm here to assist you in fixing the issue keeping you from successfully subscribing.

 

First, try to use a different card in subscribing to QuickBooks Online. If the error persists, it can be a browser issue.

 

The error you have in subscribing can be caused by the piled-up cache in your regular browser. It stores temporary internet files from your browsing history. As it collects too many files, it can cause performance issues in your account.

 

I've got some steps to help fix this issue. First, sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + P

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. If not, try using other browsers. 

 

Here's more information on how to change your billing schedule, upgrade or downgrade your subscription, and much more: Manage billing, payment, and subscription info in QuickBooks Online.

 

Please don't hesitate to leave a reply below if you need further help to subscribe to QuickBooks. I'm always here to assist. Keep safe, and have a great rest of the day!

Fiat Lux - ASIA
Level 15

I keep getting the same message when trying to subscribe to quickbooks. Says - We couldn't process your payment. Been trying for days! Help

@sconefutsal-gmai 

Try opening the link on your private/incognito browser.

https://quickbooks.grsm.io/Australia

 

If the same error persists, try to pay your first bill by Paypal instead.