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parrotpackaging2
Level 1

I signed up for the 30 day free trial, however my credit card has been charged

I signed up for the 30 day free trial, however my credit card has been charged
2 Comments 2
JessT
Moderator

I signed up for the 30 day free trial, however my credit card has been charged

Hi parrotpackaging2,

 

Thank you for getting help with your charge.

 

You shouldn't be charged for a free trial subscription. I'm going to let you contact our QBO Support about this so they can check your billing information. They have the tools and can discuss this in a more secure environment.

 

  1. Go to Help and select the Search tab.
  2. Click Contact Us at the bottom.
  3. Enter a sentence to describe the issue and click Continue.
  4. Choose Start a chat.

 

We have help articles on the main support page should you need them in the future. Just scroll down a bit and click More Topics.

 

If you have other questions in mind, feel free to go back to this thread.

Fiat Lux - ASIA
Level 15

I signed up for the 30 day free trial, however my credit card has been charged

@parrotpackaging2 

You seem to have missed switching from "Buy now & save 30%" to "Free trial for 30 days"

https://quickbooks.grsm.io/Australia