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liz116
Level 1
posted
‎December 01, 2025 11:51 PM
last updated ‎December 01, 2025 5:14 AM

I went to cancel my subscription and QB offered me 30% off to stay, so I thought I would take the offer. However, I get the error

(Error code: -81594, type: VALIDATION_ERROR) I'm logged into my AUS account in the UK so there's no live help for AUS. Anyone know what this means?

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1 Comment 1
ChristineJoieR
QuickBooks Team
QuickBooks Team
‎December 02, 2025 01:07 AM

I went to cancel my subscription and QB offered me 30% off to stay, so I thought I would take the offer. However, I get the error

Hello there, Liz116.

 

I appreciate you taking the time to explore your options and deciding to keep your QuickBooks Online subscription.

 

Please know that error code -81594 generally indicates an issue with validating your account or offer eligibility, often caused by a mismatch in regional or account settings. To resolve this, we can sign out completely and then sign back in to refresh the system before attempting to accept the 30% offer again.

 

You may also consider using a supported browser or opening a new window in incognito mode to bypass this error code. Refer to the shortcut keys below:

 

  • Google Chrome: Press Ctrl + Shift + N
  • Mozilla Firefox: Press Ctrl + Shift + P
  • Microsoft Edge: Press Ctrl + Shift + N
  • Safari: Press Command + Shift + N

 

If the issue persists, we recommend contacting the QuickBooks Online Live Support team for assistance. They can help verify why the system is blocking the discount offer.

 

Feel free to follow the support hours below:

 

  • Phone support available weekdays: 8:30 AM - 6:30 PM AEDT
  • Chat support available: Weekdays: 7:00 AM - 10:00 PM AEDT/Weekends: 8:00 AM - 8:00 PM AEDT
  • QuickBooks Advanced weekend support: 8:00 AM - 6:00 PM AEDT

 

Please let me know if you have any other questions or need assistance as you continue using the service, Liz116. I'm here to help ensure you have a seamless experience.

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