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nealcontracting
Level 1

I would like to resubscribe but it is only giving me the online plus subscription option but I only need the basic subscription. How can I change this?

 
Solved
Best answer July 04, 2019

Best Answers
PreciousB
Moderator

I would like to resubscribe but it is only giving me the online plus subscription option but I only need the basic subscription. How can I change this?

Thanks for reaching out to the Community, nealcontracting.

 

It's possible that you're previous product is QuickBooks Online (QBO) Plus that's why it's the only option when you try to re-subscribe. 

 

Once a subscription is inactive, we are unable to make any changes on it. First, reactivate QBO, then downgrade to a basic plan. Also, you'll receive a pro-rated refund for the unused subscription. I'll be glad to guide you on this.

 

Here's how:

 

To reactivate QBO:

  1. First, sign in to https://qbo.intuit.com.
  2. Click the Gear icon and choose Account and Settings.
  3. Select Billing & Subscription on the left pane.
  4. Hit on the Resubscribe button and make sure to enter the updated billing information.
  5. Lastly, click Subscribe.

image.png

To downgrade:

  1. Make sure to sign in to QuickBooks Online as an admin.
  2. Go to the Gear icon, then select Account and Settings.
  3. Go to Billing & Subscription. Ensure your payment info is updated and valid.
  4. Click the Downgrade your plan link or go to this qbo.intuit.com/app/changeplan.image.png
  5. Find the new plan you want, then select Choose Plan.image.png
  6. Follow the on-screen instructions.
  7. Click Change plan to complete the process.
  8. Sign out of QuickBooks Online.

You'll find more details in these articles:

Keep me posted on how things go after following these steps. I'll be here if you need any assistance. Have a good one.

View solution in original post

5 Comments 5
PreciousB
Moderator

I would like to resubscribe but it is only giving me the online plus subscription option but I only need the basic subscription. How can I change this?

Thanks for reaching out to the Community, nealcontracting.

 

It's possible that you're previous product is QuickBooks Online (QBO) Plus that's why it's the only option when you try to re-subscribe. 

 

Once a subscription is inactive, we are unable to make any changes on it. First, reactivate QBO, then downgrade to a basic plan. Also, you'll receive a pro-rated refund for the unused subscription. I'll be glad to guide you on this.

 

Here's how:

 

To reactivate QBO:

  1. First, sign in to https://qbo.intuit.com.
  2. Click the Gear icon and choose Account and Settings.
  3. Select Billing & Subscription on the left pane.
  4. Hit on the Resubscribe button and make sure to enter the updated billing information.
  5. Lastly, click Subscribe.

image.png

To downgrade:

  1. Make sure to sign in to QuickBooks Online as an admin.
  2. Go to the Gear icon, then select Account and Settings.
  3. Go to Billing & Subscription. Ensure your payment info is updated and valid.
  4. Click the Downgrade your plan link or go to this qbo.intuit.com/app/changeplan.image.png
  5. Find the new plan you want, then select Choose Plan.image.png
  6. Follow the on-screen instructions.
  7. Click Change plan to complete the process.
  8. Sign out of QuickBooks Online.

You'll find more details in these articles:

Keep me posted on how things go after following these steps. I'll be here if you need any assistance. Have a good one.

1326530740
Level 1

I would like to resubscribe but it is only giving me the online plus subscription option but I only need the basic subscription. How can I change this?

i cant resubscribe. error message. Help please

act # 1326530740

Charies_M
Moderator

I would like to resubscribe but it is only giving me the online plus subscription option but I only need the basic subscription. How can I change this?

Thanks for coming here, 1326530740.

 

When resubscribing to your QuickBooks Online (QBO) account, take note of the following:

  • Make sure you have user access rights.
  • The account number should be valid.
  • The card must not be over the limit or expired.
  • The billing address in the system must not include special characters and doesn't match with the one shown on your credit card statement.
  • Make sure the browser’s cache isn't full.

As an initial step, make sure you're the admin of the account. Then, review or update your billing information.

 

You can refer to this article for more information about updating payment information in QBO: Update the payment information for your subscription.

 

Also, can you tell me the exact error message so I can check if there is an ongoing investigation about this?

 

If the above steps didn't work, let’s access your QBO company through a private or incognito window. This helps isolate the issue since it doesn’t store data in the cache. Make sure to use the correct login credentials. 

 

Kindly use either of the following shortcut keys:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

Then, resubscribe your account. If it works, let’s clear the cache of your regular browser. This helps the browser to function efficiently. You can also use other compatible browsers if private browsing doesn’t work.

 

Let me know if there's anything I can help you with. Have a lovely day ahead.

Bob999
Level 1

I would like to resubscribe but it is only giving me the online plus subscription option but I only need the basic subscription. How can I change this?

My account number - [removed] - do I need to resubscribe ?

Intuit Zac
Content Creator

I would like to resubscribe but it is only giving me the online plus subscription option but I only need the basic subscription. How can I change this?

Hi Bob999, 

 

Thank you for reaching out on this and welcome to our community!

 

So that we can better support you with this, I would suggest contacting our support team. Please find their contact details in the link below:

 

https://help.quickbooks.intuit.com/en_AU/contact

 

Thank you and please let us know if you require any additional assistance.