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Thanks for reaching out to the Community, nealcontracting.
It's possible that you're previous product is QuickBooks Online (QBO) Plus that's why it's the only option when you try to re-subscribe.
Once a subscription is inactive, we are unable to make any changes on it. First, reactivate QBO, then downgrade to a basic plan. Also, you'll receive a pro-rated refund for the unused subscription. I'll be glad to guide you on this.
Here's how:
To reactivate QBO:
To downgrade:
You'll find more details in these articles:
Keep me posted on how things go after following these steps. I'll be here if you need any assistance. Have a good one.
Thanks for reaching out to the Community, nealcontracting.
It's possible that you're previous product is QuickBooks Online (QBO) Plus that's why it's the only option when you try to re-subscribe.
Once a subscription is inactive, we are unable to make any changes on it. First, reactivate QBO, then downgrade to a basic plan. Also, you'll receive a pro-rated refund for the unused subscription. I'll be glad to guide you on this.
Here's how:
To reactivate QBO:
To downgrade:
You'll find more details in these articles:
Keep me posted on how things go after following these steps. I'll be here if you need any assistance. Have a good one.
i cant resubscribe. error message. Help please
act # 1326530740
Thanks for coming here, 1326530740.
When resubscribing to your QuickBooks Online (QBO) account, take note of the following:
As an initial step, make sure you're the admin of the account. Then, review or update your billing information.
You can refer to this article for more information about updating payment information in QBO: Update the payment information for your subscription.
Also, can you tell me the exact error message so I can check if there is an ongoing investigation about this?
If the above steps didn't work, let’s access your QBO company through a private or incognito window. This helps isolate the issue since it doesn’t store data in the cache. Make sure to use the correct login credentials.
Kindly use either of the following shortcut keys:
Then, resubscribe your account. If it works, let’s clear the cache of your regular browser. This helps the browser to function efficiently. You can also use other compatible browsers if private browsing doesn’t work.
Let me know if there's anything I can help you with. Have a lovely day ahead.
My account number - [removed] - do I need to resubscribe ?
Hi Bob999,
Thank you for reaching out on this and welcome to our community!
So that we can better support you with this, I would suggest contacting our support team. Please find their contact details in the link below:
https://help.quickbooks.intuit.com/en_AU/contact
Thank you and please let us know if you require any additional assistance.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.