United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
JM105
Level 1
posted
‎August 12, 2021 03:36 PM
last updated ‎August 11, 2021 10:36 PM

Invoice activity shows wrong

The record of invoice activity shows wrong. We sent the invoice on the 12th but the customer's viewed date is before the sent date. How can I fix this error?

Reply
1 Comment 1
IntuitSheila
Level 8
‎August 12, 2021 04:11 PM

Invoice activity shows wrong

Good day, JM105.

 

Thanks for joining us here in the Community. 

 

Let's perform some troubleshooting steps to isolate the behavior encountered in QuickBooks Online. This way, we can clear the browser’s cache to fix any errors in the system.

 

Let's using the new incognito window to isolate the situation. Here's how:

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

Then, view the invoice activity once more or check the Audit log in QuickBooks Online too to check the date when the invoice was sent or emailed. If it went through fine, you may want to clear your browser’s cache on your default browser.

 

Furthermore, please also check your date format in the QuickBooks Online settings page. Here's how:

  1. Click on the Settings or Cog wheel icon.
  2. Click on Account & settings.
  3. Click on Advanced tab, and under Other preference check Date format.

Keep in touch if you need any more assistance with this. Have a good day.

Reply